The public sector is driving strong demand for conversational AI, with more than 2.7 million users served on the platform has registered more than 79 m Messages between dynamic AI agents and end users in more than 5 m sessions

LondonAnd the November 23, 2022 /PRNewswire/ — As governments around the world work to enable large-scale digital transformation, public sector organizations are increasingly gravitating towards adopting conversational AI solutions to redefine the citizen experience. According to data released by yellowwhich is a leading enterprise-level conversational artificial intelligence platform, has served the company more 2.7 m Premium users for its clients from the government sector around the world.

recently mentioned in Gartner Hype Digital Government Services Course, 2022, under the chatbot category, the company works with major government departments across countries. exchange platform registered more 79 m Messages focused on citizen delivery services, exchanged between dynamic AI agents and end users through more 5 m sessions.

Raghu RavinutalaCEO and co-founder of He said, “Public sector organizations need to process many inquiries daily and doing so manually is a time consuming task. At the same time, citizens have a growing expectation of being able to benefit from government services with ease. This is where conversational AI can step in to improve human efficiency and productivity, digitally simplifying the delivery of citizen services while keeping humans in the loop. We’ve seen an exponential rise in traction from government agencies across countries and our deployments help address some very unique use cases by providing citizens with power on the channels they actively use. With the focus on digitization continuing, we expect conversational AI will soon become a key pillar in delivering excellent services to citizens.”

While text messaging channels are the preferred medium for citizen delivery services, the company also sees voice-based conversational AI solutions gaining momentum. The main use cases, as noted, are for automating customer support, submitting documents related to government agencies, booking services, raising complaints, making payments, and locating branches and offices, where most of the pull is seen on channels like WhatsApp.

The company’s dynamic AI agents handle a myriad of use cases, from assisting over thousands of Bangalore Metro Rail Corp Ltd. passengers. With several essential services like recharging metro smart cards, locating nearby metro stations, getting fare information, to running more than 4.2 million media campaigns for the Maharashtra Government’s Department of Women and Child Development on nutrition and antenatal care across urban and rural areas. Both. Globally, the company expects to see continued growth and demand in this area in the next few months, as governments across countries aim to accelerate their digital transformation journeys.

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yellow is a leading enterprise-class conversational AI platform, enabling organizations to unlock business potential at scale. The platform is trusted in over 85 countries by more than 1,000 companies, including Domino’s, Sephora, Hyundai, MG Motors, Biogen International, Edelweiss Broking, Siemens Limited, Food Panda, Zalora, Zenyum, JD.ID, Carrefour, Kuwait Food Company (Americana), Choithrams, Amwaj Oman, Arabia Radio Network, Bharat Petroleum, American Waste Communications and Tata. Powered by Dynamic AI agents for enterprises, the company aims to deliver human-like interactions that enhance customer satisfaction and increase employee engagement at scale, through its no-code platform. Recognized by Frost & Sullivan, Gartner, Forrester, IDC and G2 as a leader, the company has amassed more than $102 million It is a major investor with offices in six countries.

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